Verification Policy

1. Purpose of Verification

The purpose of verification is to improve transparency and platform safety by reviewing selected information associated with eligible profiles, businesses, professionals, creators and organizations.

Verification may help:

• Reduce impersonation and fraudulent profiles
• Improve confidence in profile information
• Identify verified business or professional profiles
• Support platform security
• Improve the quality of information available on Kala Vistar

Verification is a platform feature and should not be interpreted as a guarantee of the user's business, products, services or conduct.

2. Who Can Apply for Verification?

Subject to applicable eligibility criteria, verification may be available to:

• Business owners
• Entrepreneurs
• Companies and organizations
• Professionals
• Service providers
• Vendors
• Artists and creators
• Freelancers
• Consultants
• Coaches and trainers
• Startups
• Other eligible Kala Vistar users

Kala Vistar may determine eligibility based on the nature of the profile, information provided, platform requirements and applicable verification criteria.

3. Types of Verification

Depending on the features available on Kala Vistar, verification may include:

Individual Verification

Verification of an individual's identity or profile information.

Business Verification

Verification of information associated with a business, organization, shop, company or service provider.

Professional Verification

Verification of professional information, qualifications, registrations or certifications where applicable.

Creator or Talent Verification

Verification of eligible artists, creators, performers, influencers or other talent profiles where applicable.

Kala Vistar may introduce additional verification categories in the future.

4. Verification Requirements

Applicants may be required to provide information reasonably necessary to complete verification.

Depending on the verification type, this may include:

• Full name
• Mobile number
• Email address
• Profile information
• Business name
• Business address
• Contact information
• Website or official online presence
• GST details where applicable
• Business registration information
• Professional registration details
• Qualifications or certificates where applicable
• Government-issued identification where required
• Other supporting information or documents

The information required may vary depending on the profile and verification category.

5. Document Requirements

Where documents are requested, users must submit documents that are:

• Genuine
• Valid
• Legible
• Relevant
• Not materially altered or manipulated
• Related to the person, business or organization being verified

Users must have appropriate authority to submit the documents.

Kala Vistar may reject documents that appear incomplete, unclear, expired, altered, misleading or otherwise unsuitable for verification.

6. Verification Process

The verification process may include one or more of the following:

1. Review of the user's profile
2. Review of submitted information
3. Review of supporting documents
4. Verification of contact information
5. Verification of business or professional information
6. Additional checks where reasonably required
7. Final verification decision

Kala Vistar may request additional information if the submitted information is insufficient or requires clarification.

Verification processing time may vary depending on the type of verification and information required.

7. Verification Badge

After successful verification, Kala Vistar may display a verification badge or other verification indicator on the eligible profile.

The badge indicates that the profile has completed Kala Vistar's applicable verification process at the relevant time.

8. Verification Does Not Mean Endorsement

Verification is not an endorsement, recommendation, certification, guarantee or warranty.

Users should independently evaluate businesses, professionals, products, services, offers and commercial opportunities before making decisions or entering into transactions.

Kala Vistar does not assume responsibility for transactions or relationships between users merely because a profile is verified.

9. Paid Verification

Kala Vistar may offer paid verification or verification-related services where such services are available.

Payment for a verification service does not automatically guarantee:

• Verification approval
• Issuance of a verification badge
• Continued verification status
• Acceptance of an application

Any applicable payment, cancellation and refund conditions will be governed by the relevant terms and policies applicable to the service.

10. Reasons for Verification Rejection

Kala Vistar may reject a verification application where:

• Required information is incomplete
• Information cannot reasonably be verified
• Documents are invalid or unclear
• Documents appear altered or misleading
• The applicant cannot establish appropriate authority
• Information conflicts with available information
• The profile creates security or fraud concerns
• The applicant does not meet applicable verification criteria
• The application violates platform policies or applicable law

Kala Vistar may also request additional information before making a final decision.

11. False or Misleading Information

Users must provide accurate and truthful information during the verification process.

Providing false, fraudulent, misleading or materially incomplete information may result in:

• Rejection of verification
• Removal of a verification badge
• Profile restrictions
• Removal of content
• Suspension of an account
• Termination of an account
• Other action permitted under Kala Vistar's policies

Where appropriate, Kala Vistar may take additional action to protect users and platform security.

12. Responsibility for Profile Information

Verified users remain responsible for maintaining accurate and current information on their Kala Vistar profiles.

Users should update their information when there are significant changes to:

• Business ownership
• Business name
• Contact details
• Business address
• Professional status
• Registration details
• Verification documents
• Other material profile information

A verified profile does not remove the user's responsibility to maintain accurate information.

13. Removal or Suspension of Verification

Kala Vistar may remove, suspend or disable a verification badge where reasonably necessary, including when:

• Verified information becomes inaccurate
• The user's identity or business information changes
• Verification documents are no longer valid
• False information is discovered
• Fraud or misuse is identified
• Platform policies are violated
• The account is suspended or terminated
• The profile no longer meets applicable verification criteria
• Re-verification is required but not completed

Removal of a verification badge does not necessarily mean that the user has engaged in unlawful activity.

14. Re-Verification

Kala Vistar may request re-verification from an existing verified user.

Re-verification may be required because of:

• Significant changes to profile information
• Change in business ownership
• Change in business name
• Expiration or change of documents
• Security concerns
• Suspected misuse
• Changes to verification standards
• Platform safety requirements

Failure to complete required re-verification may result in temporary or permanent removal of the verification badge.

15. Misuse of Verification Badge

Users must not:

• Copy another user's verification badge
• Create a fake verification badge
• Claim to be verified when they are not
• Alter or manipulate verification indicators
• Misrepresent the meaning of verification
• Use verification to make false guarantees
• Transfer verification status to another person or business without authorization
• Use the verification badge to mislead customers

Misuse may result in removal of the badge and other action under applicable platform policies.

16. Verification and Transactions

Verification does not make Kala Vistar a party to transactions between users.

A verification badge does not guarantee:

• Payment performance
• Product quality
• Service quality
• Delivery
• Business results
• Professional results
• Refunds
• Customer satisfaction
• Financial reliability

Users are responsible for conducting their own due diligence before entering into a transaction.

17. Verification Information and Privacy

Information submitted for verification may be used for purposes including:

• Identity verification
• Business verification
• Professional verification
• Fraud prevention
• Account security
• Platform safety
• Verification decisions
• Compliance with applicable legal requirements

Verification information will be handled in accordance with the Kala Vistar Privacy Policy .

Users should review the Privacy Policy for additional information regarding collection, use, storage and protection of personal information.

18. Verification Security

Users should protect their verification information and account credentials.

Users should:

• Use official Kala Vistar communication channels
• Avoid sharing passwords
• Avoid sharing OTPs
• Avoid sending verification documents to unauthorized individuals
• Report suspicious verification requests

Kala Vistar will not require users to provide their account password solely for verification.

19. Third-Party Verification

Kala Vistar may use third-party service providers where reasonably necessary for identity, document, business, fraud or security verification.

Where third-party services are used, applicable processing may be subject to relevant privacy policies and service terms.

20. Verification Appeals

Where an appeal process is available, an applicant may request a review of a verification decision through the process specified by Kala Vistar.

An appeal may require additional information or supporting documents.

Submission of an appeal does not guarantee approval or restoration of verification.

Kala Vistar may maintain its original decision where the applicable verification requirements are not satisfied.

21. Changes to Verification Criteria

Kala Vistar may modify its verification requirements, categories, procedures or eligibility criteria from time to time.

Changes may be made to:

• Improve platform security
• Reduce fraud and impersonation
• Improve verification quality
• Introduce new verification categories
• Respond to operational requirements
• Address legal or regulatory requirements

Users may be required to meet updated criteria when applying for or maintaining verification.

22. Relationship with Other Policies

This Verification Policy should be read together with:

• Kala Vistar Terms & Conditions
• Kala Vistar Privacy Policy
• Applicable Refund and Cancellation Policy
• Community Guidelines
• Other applicable platform policies

In case of inconsistency, the applicable terms governing the relevant service may apply to the extent permitted by law.

23. No Guarantee of Verification

Submitting a verification application does not create a right to verification.

Kala Vistar may determine whether a profile meets the applicable verification requirements based on the information and documents available at the time of review.

Verification status may also be changed, suspended or removed in accordance with this policy.

24. Governing Law

This Verification Policy shall be governed by and construed in accordance with the applicable laws of India.

25. Jurisdiction

Subject to applicable law, the competent courts in Surat, Gujarat, India, shall have jurisdiction over disputes arising out of or in connection with this Verification Policy.

26. Contact Us